Booking Information
Make a Booking
📋 Online Booking Form
New and existing clients can use our online booking form below. We will respond within 48 hours to confirm availability.
Book Online📞 Call Us
New and existing clients are welcome to call us directly during office hours to make or discuss a booking.
(07) 3374 1664✉️ Email Us
Prefer to email? Send us your booking request and we'll get back to you as soon as possible.
admin@petchalet.com.au
Please note: Online booking forms do not provide immediate confirmation. We will respond within 48 hours. For urgent availability enquiries please call us on (07) 3374 1664.
Arrival Times
Dogs
Mon – Sat8am – 11:45am only
SundayNo arrivals
Cats
Mon – Sat8am – 11:45am, 1pm – 3pm
SundayNo arrivals
Important: All dogs must arrive between 8am and 11:45am. This gives them time to meet the team, have a play and feel settled before end of day. We do not accept dog arrivals in the afternoon.
Departure Times
Mon – Sat
Morning8am – 12noon
Afternoon1pm – 4pm
Sunday
Strictly3pm – 4pm only
We are closed every day between 12noon – 1pm. Handling of pets outside working hours may incur a penalty fee.
Online Booking Form
Opening Hours
Pet Drop Off & Pick Up
Mon – Sat (morning)8am – 11:45am
Mon – Sat (afternoon)1pm – 4pm
Sunday3pm – 4pm (pick up only)
DailyClosed 12noon – 1pm
Administration Office
Monday9am – 4pm
Tuesday – Friday8am – 4pm
WeekendsClosed
Public HolidaysClosed
Sunday arrivals: We do not accept new pet arrivals on Sundays. Sunday is for departures only, strictly between 3pm – 4pm.
Peak Periods
The following periods attract peak rates. A $200 deposit per pet is required to secure your booking.
| Period | From | To |
|---|---|---|
| Easter | Thursday 2 April 2026 | Monday 20 April 2026 |
| June / July | Friday 26 June 2026 | Monday 13 July 2026 |
| September / October | Friday 18 September 2026 | Monday 5 October 2026 |
| Christmas / New Year | Tuesday 1 December 2026 | Sunday 31 January 2027 |
| Public Holidays | Various dates throughout the year | |
Cancellations: Peak period deposits will be forfeited if notice of cancellation is less than 14 days prior to arrival. All booked peak period dates will be charged regardless of early pick up.
How far ahead to book: Easter & Christmas book out for dogs 8–10 months in advance, cats 3 months. School holidays book out approximately 1 month ahead.
Closed Dates
🐾 Please note: We are closed for pet arrivals and departures on the following dates — however our staff are here caring for your pets 365 days of the year!
No Arrivals or Departures
| Holiday | Date |
|---|---|
| Ekka Holiday | Wednesday 12 August 2026 |
| King's Birthday | Monday 5 October 2026 |
| Christmas Eve | Thursday 24 December 2026 |
| Christmas Day | Friday 25 December 2026 |
| Boxing Day | Saturday 26 December & Monday 28 December 2026 |
| New Year's Eve | Thursday 31 December 2026 |
| New Year's Day | Friday 1 January 2027 |
| Australia Day | Tuesday 26 January 2027 |
| Easter Weekend | Friday 26 March – Monday 29 March 2027 |
| Anzac Day | Monday 26 April 2027 |
| Labour Day | Monday 3 May 2027 |
| Ekka Holiday | Wednesday 11 August 2027 |
Revised Departure Times
Arrival times and cat departures remain as per normal on these dates. Dog departures only are revised:
| Date | Departure Details |
|---|---|
| Tuesday 29 December 2026 | Dog departures only between 1:00pm – 4:00pm |
| Tuesday 30 March 2027 | Dog departures — To be advised |
Conditions of Boarding
- All pets must have a current vaccination certificate shown on or before arrival — C5 for dogs and F3 for cats within the last 12 months.
- All dogs must arrive between 8am and 11:45am. We do not accept dog arrivals in the afternoon.
- Dog enclosures are designed for two dogs. Single rooms are available on request or at our discretion. Dogs are paired by age, size and temperament.
- The Pet Chalet is closed on Sundays except for pet collection between 3pm – 4pm only.
- We are closed every day between 12noon – 1pm.
- All tariffs are calculated daily and include the day of arrival and departure.
- Peak season bookings incur an extra tariff per pet per day.
- During peak season, all booked dates will be charged regardless of early pick up.
- A $200 deposit per pet is required to confirm peak season bookings.
- Peak period deposits are forfeited if cancellation is less than 14 days prior to arrival.
- Handling of pets outside working hours may incur a penalty fee.
- Medication: $3/day for 1–2 medications, $6/day for injections or 3+ medications (excluding Executive Suites).
- We feed all pets Royal Canin premium dry food. Own food surcharge: $3/day per pet (excluding Executive Suites).
- We accept Visa, Mastercard and EFTPOS payments.
- Veterinary attention will be obtained at our discretion — all costs are the responsibility of the pet owner and must be paid prior to check out.
- In an emergency, your pet will be taken to the closest available vet — currently Brookfield Veterinary Surgery (approx. 4 minutes away).
- The Pet Chalet bears no responsibility for collars, leads or other articles left with the pet.
- We do not accept toys, bedding, blankets or personal items from home (except in Executive Suites).
- Executive Suite bookings may incur a surcharge if damage is caused by your pet.
- Pet Transport: Our driver will call you between 3pm – 5pm the day before pick up. If you don't hear from us by 5pm, please call to confirm.
- Delivery home requires full payment prior to departure.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any possessions unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of employment.
Privacy Policy
Any data collected during the course of this booking will be stored on our computers. We will not share your details with any third party.